BUYER’S FREQUENTLY ASKED QUESTIONS

CitiGlobal Realty & Development, Inc.

12th floor Unit 5, One Executive Building, West Avenue (Delta), Quezon City

Office Hours: Monday to Friday, 9:00 AM – 5:00 PM

1. Select your preferred unit
2. Pay the reservation fee and send your proof of payment
3. Submit the following documents to complete your reservation:

○ Buyer’s Information Sheet and Reservation Agreement (BISRA)
○ Payment Terms
○ Annex-A
○ Finishing Package
○ Data Privacy Consent Form
○ Buyer’s Guidelines
○ Two (2) Valid Government-Issued IDs
○ Income Documents
○ Interview Form

Please submit all required documents immediately after payment to avoid delays and secure your reservation.

To successfully finalize your unit reservation, please submit the following secondary documents within 30 days from your reservation date:

1. TIN ID
2. Proof of Billing
3. Special Power of Attorney (SPA) – Required if buyer is based abroad
4. Business Permit – For self-employed buyers
5. Income Tax Return (ITR) / Affidavit of Income
6. Financial Statement – For self-employed buyers
7. Latest Three (3) Months’ Pay Slips – For employed buyers
8. CENOMAR / Marriage Certificate / Annulment or Divorce Papers – For separated individuals
9. Spouse’s Valid Government-Issued IDs – If applicable

To avoid forfeiture of your reservation, please ensure all documents are submitted within the specified period.

• Payment will only be considered valid upon submission of proof of payment.
• The date indicated in the proof of payment will serve as the official due date of succeeding payments.
• For cash or credit card payments, the payment date will be based on when CitiGlobal receives your proof of payment.

1. POST-DATED CHECKS (PDCs)

• Open a checking account with a Philippine / International Bank (only Filipino citizens are allowed to open PH bank accounts)
  – You may visit a PH bank branch near you
  – You may ask a friend / relative to open an account for you in the PH
  – You may have the account named under a friend / relative in the PH
• Fill out post-dated checks (no erasures/alterations) for at least 36 months’ worth of initial payments
  – For PH bank accounts, date input should be on or before the monthly due date (you may check your Annex-A for reference)
  – For international bank accounts, the date input should be at least 20 days before your monthly due date (to allow time for clearing)
• Ship your PDCs to our office:
  Billing & Collection Department
  CitiGlobal Realty & Development, Inc.
  12th floor unit 5, The One Executive Building, West Avenue, Quezon City 1104
• An acknowledgment receipt will be handed to you if you submit the PDCs in person or sent via email if delivered through a courier.

Please be mindful of insufficient funds, unauthorized sign, alterations, counter-signed erasures, smudges that cause your checks to bounce are strictly not allowed. These may result in a Php 1,500.00 penalty, aside from the charges that will be imposed by your bank. Please keep in mind that this will reflect permanently on your credit records.

How will I know if my check was returned or bounced? Can the bounced check be redeposited?

Our Billing and Collection Team will send you an email notification regarding any returned/bounced checks asking whether it is for redeposit or if it will be paid via another mode of payment, to which you need to respond immediately.

Please keep in mind that there will be a Php 1,500.00 penalty fee for every bounced/returned check.

How do I pull out my checks?

1. To process your request, you must send us an email stating your reasons and indicating the details of the check/s that you wish to pull out. Kindly send it at least two (2) weeks before the due date of your check.
2. A Php 500.00 fee per check shall be automatically deducted from your account and will be reflected in your Statement of Account.
3. If you will pull out more than one check, you must send us replacement checks within one (1) month from the date you pulled out. Checks (which are due in less than 1 month) can be paid through other modes of payment in the meantime.

2. REMITTANCE

To promptly and properly monitor your remittances, CitiGlobal Realty and Development Inc. has made arrangement with banks in facilitating remittances with the following procedure:

• Go to your nearest remittance center / overseas bank.
• Fill out the remittance slip form/remittance application/reference number.
• Ask for a breakdown of all other charges (inter-bank charges and fees) and pay them on top of your amount due. Keep in mind that CitiGlobal shall only record the amount reflected in our bank account.
• We recommend sending your payment to our UnionBank Dollar Account, as we receive daily transaction reports that make it easier for us to track your payment.
• Send a copy of proof of payment on the Payment Portal

Note: A $10 standard charge applies when paying to our UnionBank account. Other intermediary banks may also apply fees depending on their policy. To avoid delays, we recommend adding a small allowance when sending your payment. Any excess will be credited to your balance.

3. BANK DEPOSIT

BDO / Unionbank

1. Go to your nearest BDO / UnionBank branch
2. Fill out a bills payment slip for CitiGlobal Realty & Development, Inc.
3. Send a copy of your proof of payment to our Payment Portal

4. DEBIT/CREDIT CARD

Option 1: Aqwire Portal

• Go to https://pay.aqwire.io/citiglobal
• Click Pay with PH-issued card or Pay with international card.
• Fill out the data needed up until the payment confirmation page.
• Wait to receive an email copy of your transaction.

Note:
• Please keep in mind that Aqwire charges tiered fees ranging from $2.99 to $19.99, depending on the size of the transaction.
• Watch a tutorial on how to fill up Aqwire here.
• There’s no need to upload a copy of your card payment receipt through our portal; it will be automatically reflected to us.

5. AUTO-DEBIT / AUTO-CREDIT

• Go to https://pay.aqwire.io/citiglobal
• Enroll in the auto debit feature of Aqwire

Note:
• Please keep in mind that Aqwire charges tiered fees ranging from $2.99 to $19.99, depending on the size of the transaction.
• Watch a tutorial on how to fill up Aqwire here.
• There’s no need to upload a copy of your card payment receipt through our portal; it will be automatically reflected to us.

6. FUND TRANSFER OR ONLINE BANKING

Option 1: BDO Bill Payment

1. Log in to your BDO online account (web or app).
2. Go to “Pay Bills” and search for the biller: CITIGLOBAL REALTY AND DEV INC.

Enter the required details:
• Contract Number – Your 12-digit numeric Contract Number (found on your Statement of Account).
• Subscriber Account Name – The Client’s (Payor’s) name.
• Amount – The payment amount.

3. Select “Pay From” – Choose your BDO account for payment.
4. Confirm and complete the payment.

Note:
You do not need to upload a copy of your payment receipt on our portal, as BDO will automatically reflect the payment to us.

Option 2: UnionBank Online Bills Payment

1.  If you have a UnionBank account, you may easily pay your amortization to our UnionBank account via Bills Payment thru:
   ○ Online transfer (via mobile app) or
   ○ Any UnionBank ATM where you can easily find CitiGlobal in the options given and choose it as your beneficiary
2. Send a copy of your proof of payment to our Payment Portal.
3. If you don’t have a UnionBank Account yet, you may open a UnionBank EON Account Online to avoid the hassle of going to a remittance center to make a payment. Simply tap on your mobile phone to send your monthly payments. EON Accounts have ZERO maintaining balance. In order to load your account, you may:
   ○ Ask a relative to fund it for you by depositing to your account.
   ○ Send a one-time remittance payment to Unionbank to fund the account.
4. For more information and a step-by-step guide clck this link – EON Account Opening.

Option 3: Online Transfer to BPI / PNB

• Go to your online banking app
• Transfer your payment to any of our bank accounts here
• Send a copy of your proof of payment to our Payment Portal

Starting September 16, 2018, all Monthly Amortization proof of payments, such as deposit slips, remittance forms, fund transfer receipts, online banking, etc., must be sent to CitiGlobal through the payment portal. Should you encounter any issues with the portal, you may send it via email to accountsmanagement@citiglobal.com.ph.

After submitting the form, you’ll see a confirmation page stating that your entry was received. Please avoid submitting it again to prevent confusion and delays in processing.

The Official Receipt will be sent to your email within 30 days from the date of your proof of payment submission. Please note that there is no need to submit proof of payment for transactions made via PDCs, Aqwire, and BDO-ACA. Your Statement of Account, reflecting the payment, will also be included in the email.

If you prefer, you may also personally claim the Official Receipt at our office. Please let us know in advance so we can arrange it for you.

You can access your latest Statement of Account in your 201 folder, which was shared with you via Google Drive. If you are unable to access it, please feel free to email accountsmanagement@citiglobal.com.ph, and we will be happy to assist you.

In order to claim Original Receipts, the principal buyer may:
• Personally visit the office (in which they must make a notice 2 weeks prior visit), or
• Have an authorized representative claim them.

The following must be presented when receiving the Original Receipt:
1. Principal Buyer
• Valid ID
2. Authorized Representative
• Valid ID of the authorized representative
• Special Power of Attorney (SPA)
• Photocopy of the Principal Buyer’s valid ID
• Special Power of Attorney must be consularized or notarized (original)

• Penalties are imposed on late payments in accordance with your contract. To avoid penalties, payments must be submitted on or before the due date.
• Please note that late submission of proof of payment may also result in penalties, as the official payment date is based on when the proof of payment is received.
• A bounced check will incur a penalty of Php 1,500.00, excluding any charges imposed by your bank and the cumulative penalty for the late settlement of the bounced check.

Any excess payments will be credited to your next scheduled equity payment.

Example:
If your monthly due is Php 12,500.00 but you choose to pay Php 20,000.00, the Php 7,500.00 excess will be applied to the next month’s balance. As a result, your next due amount will be Php 5,000.00 instead of the full Php 12,500.00.

This allows you to reduce future monthly payments or gradually cover larger lump-sum amounts.

For questions and inquiries, you may contact your account manager or email us at customercare@citiglobal.com.ph.

Interest is usually between 6.5-9% per annum (per year) depending on the assessment of the bank.

We can assist you in applying with our accredited bank partners. To proceed with your loan, please submit all the necessary bank requirements.

Eligibility Requirements:

• Filipino Citizen, Dual citizen with oath of allegiance, or Foreigner.
• At least 21 years old but not exceeding 65 years old upon loan maturity.
• Employment Status
○ Employed: Must be a regular employee with at least 1-2 years of tenure
○ Self-Employed: Must have a stable business operating for at least 2-3 years
○ Overseas Filipino Worker (OFW): Valid employment contract and proof of remittance
For foreigners:
○ Married to a Filipino
○ Resident of the Philippines in the last three (3) years or
○ With qualified Filipino citizens co-borrower with regular income
○ Subject to bank credit evaluation and other documentary requirements.

Basic Requirements:

• Properly filled out Bank Application Form
• Original copy of certificate of No Marriage (CENOMAR) if single, or copy of Marriage Contract if married.
Proof of Income
○ For Employed: Latest payslips (1-3 months), Certificate of Employment (COE), or Income Tax Return (ITR)
○ For Self-Employed: Audited Financial Statements, Business Permits, ITR
○ For OFWs: Employment Contract, Proof of Remittance (6 months)
○ Special Power of Attorney (if borrower is working or residing abroad).

Primary Documents:

• Fully completed In-House Application Form
• Attorney-in-fact Information Sheet (if applicable)
• Notarized or Consularized In-House Financing Special Power of Attorney (as applicable)

Additional Income Documents

• Three (3) Months Latest Pay Slip
• Three (3) Months Latest Bank Statement or Income Tax Return (ITR)

Additional Required Documents

• Signed Annex A or Breakdown of In-House Financing Terms.
• Signed Client Declaration.
•  

You must submit the needed requirements within 30 days of confirming your preferred payment option.

You may sell or assign your rights over the subject property during the life of the contract under the following conditions:

1. 1. The subject property/unit is not yet due for cancellation or has no pending cancellation notice, and forfeiture is at hand.
   2. Notarized Deed of Assignment and notarized Deed of Acknowledgement must be submitted to CitiGlobal prior to the assignment of rights by the former buyer/client to the new one.
   3. The new buyer/client agrees to pay a transfer fee, which varies depending on the degree of consanguinity. Additionally, a new reservation payment of Php 25,000.00 for TCRS Units and Php 50,000.00 for DBR Units is required.

The following are the primary requirements to process your request for transfer or assignment of rights over the purchased property after the reservation documents have been signed:
• Written requests must be submitted to CitiGlobal for account assessment.
• Accounts with unpaid penalties / delayed payments shall not be allowed for Change of Name or Transfer of Ownership. They must be settled prior to processing.
• Only the Principal Buyer can request for Change of Name or Transfer of Ownership.

Below is the procedure on how to process your request for transfer or assignment of rights over the property:
1. Send a letter of intent to accountsmangement@citiglobal.com.ph with customercare@citiglobal.com.ph &  documentation@citiglobal.com.ph in copy. Include the following information:

○ Name, contact number, email address, and complete address (including country of residence) of the new owner
○ Unit, building, and project to be transferred
○ Obligations to be assumed by the new owner moving forward
○ Signature of the current owner

2. The letter of intent is subject to approval by the management.
3. An original notarized Deed of Assignment and Deed of Acceptance must be submitted by the transferor (Consularized if SPA is executed outside the Philippines);
4. New buyer(s) must submit primary and secondary documents.
5. Upon approval, the client is required to pay a transfer/processing fee, which may vary depending on the degree of consanguinity.

Below is the list of the corresponding fees:
• 1st Degree of Consanguinity (Spouse, Children, Parent) – The transfer fee is waived, but an admin fee of Php 5,000 is required. All payments made by the transferor (original buyer) will be fully credited (100%) to the transferee (second buyer).
• 2nd Degree of Consanguinity (Sister, Brother, Half-Sister/Half-Brother, Grandparents) – The buyer must pay a transfer fee of Php 50,000 and an admin fee of Php 10,000. All payments made by the transferor (original buyer) will be fully credited (100%) to the transferee (second buyer). 
• 3rd and 4th Degree of Consanguinity (Niece, Nephew, Cousins, Uncle, Aunt, and Non-related) – The buyer must pay a transfer fee of Php 100,000 and an admin fee of Php 10,000. All payments made by the transferor (original buyer) will be fully credited (100%) to the transferee (second buyer).

Note: Transfer of Unit is not allowed when it has already been turned over or has been fully paid.

Yes. You can change your personal information or contact details.

Simply email the Documentations Team (documentation@citiglobal.com.ph) with accountsmanagement@citiglobal.com.ph in copy.

1. Change of Marital Status to Married

• Original Change of Status Letter
• Proof of Marriage
• Revised Buyer’s Information Sheet
• Photocopy of spouse’s (2) valid Government-Issued ID

2. Change of Billing Address

• Notice of Change
• Proof of New Billing Address

3. Change of Contact Information

• Notice of Change

A Contract to Sell is a notarized agreement between CitiGlobal (the seller) and the buyer. It outlines the terms of the sale, confirming CitiGlobal’s intent to sell the property and the buyer’s commitment to purchase it.

Think of it as a more detailed version of your Reservation Application Form, serving as a formal and legal agreement between both parties.

The entire process typically takes at least two (2) months, depending on how promptly the client provides the required information and documents.

Step-by-Step Process:
1. The client must have paid at least one (1) month of the agreed monthly amortization at the time of reservation.
2. All required documents and updated information must be submitted to CitiGlobal.
3. Once all requirements are complete, CitiGlobal will draft the CTS and send it to the client via email for review. The client must check the details and confirm any necessary corrections before proceeding.
Signing the CTS
4. If signing at the CitiGlobal head office, the client will sign the CTS in person.
a. If signing remotely, the client must print, sign, and return the signed CTS via courier.
5. Once CitiGlobal receives the signed CTS, it will be forwarded to the authorized representative for signing.
6. After signing, the CTS will undergo notarization.
7. CitiGlobal will notify the client once the notarized CTS is ready.
8. The client may claim the original notarized CTS in person at the CitiGlobal head office or through an Authorized Representative with an original notarized or consularized Special Power of Attorney (SPA).
9. If requested, a scanned copy of the notarized CTS can be sent via email.

The completion of this process is dependent on the timely submission of requirements and the return of the signed CTS from the client.

A Deed of Absolute Sale is an Agreement whereby the Seller is transferring its property rights to the Buyer. The contract shows that the property rights of the seller are now being passed on to the Buyer, and the Buyer now has full right to use the property he/she purchased. This contract is prepared after full payment by the buyer of the purchase price of the property, as well as all other underlying taxes such as Transfer Tax, Documentary Stamp Tax, and all other fees related to the transfer and registration process.

• Full Payment of the Total Contract Selling Price and Miscellaneous Fees;
• Notarized copy of the Contract to Sell (CTS);
• TIN Number
• Photocopy of Updated IDs
  • Passport / PSA Birth certificate
  • Driver’s License / Other Gov’t-issued ID

Yes, you may visit the project site. Our Customer Care team (customercare@citiglobal.com.ph) will be happy to assist you during your visit. Kindly inform us at least one week in advance so we can coordinate accordingly and ensure a smooth experience for you.

You will receive quarterly email updates about the project’s construction from Customer Care Updates. Additionally, we regularly post construction progress on our official channels:

• YouTube
• Facebook
• Facebook Community

If you’re not receiving these updates, please let us know by emailing customercare@citiglobal.com.ph.

In addition to the total contract price of your unit, there are miscellaneous fees payable to the developer for the title transfer from the developer to the buyer’s name (closing fees) and other related expenses.

The miscellaneous fees are fixed at 7.95% of the total contract price and cover costs such as Documentary Stamp Tax, Transfer fees, Registration fees, Administrative and Processing fees, LGU/IT Service fees, and Utilities Application.

If you prefer not to pay the miscellaneous fees, you have the option to handle the transfer process on your own.

If you’re experiencing difficulties reaching your Marketing Partner, please don’t hesitate to inform our Customer Care Team. You can reach us via email at customercare@citiglobal.com.ph, and we’ll be happy to assist you.